[12/02/06] Moving clients from Pluto

NetHosted Staff Joined: 22 Mar 2004 Posts: 5684

Hello,

Pluto has experienced it's second full halt due to disk problems. Although a reboot "fixes" these issues this is only temporary measure.

In order to preempt the inevitable disk failures on Pluto, many accounts will be getting moved to other servers over the next few days. This will ensure that when the disks do fail downtime will be for many of our customers eliminated (you've been moved to a different server) or greatly reduced (there are less accounts to restore onto Pluto when it has its new disks).

We will start by moving accounts on Pluto whose domain registrations we control as we can make the necessary nameserver changes ourselves. After this we'll start moving accounts whose nameservers we don't directly control, however we can manually change our DNS Zones to reflect these server changes, it is still recommended though that those users update the nameservers on their domains to reflect the server change.

It is not possible for us to individually email all clients who are affected by this move, however if in a few days you login to cPanel and see that the IP on the left hand side has changed from 83.142.27.234 then you have been moved. If you now see:

85.13.255.210 - you have been moved to Neptune, you should update the nameservers on your domain to:

ns3.net-hosted.com (85.13.255.210)
ns4.net-hosted.com (83.142.26.77)

85.13.251.106 - you have been moved to Uranus, you should update the namservers on your domain to:

ns5.net-hosted.com (85.13.251.106)
ns6.net-hosted.com (83.142.26.76)

Accounts that wont get moved without prior agreement are reseller accounts and accounts with a dedicated IP. If you have one of these types and want to be moved please submit a ticket.

If you consider it a matter of urgency that your account is moved also submit a ticket. We cannot move everyone, Uranus and Neptune don't have the spare capacity to cope with all of Pluto's users.

We have backups from February of all accounts on Pluto, when the disks on Pluto do fail we will be using these to restore your accounts back onto new drives.

Andrew

NetHosted Staff Joined: 22 Mar 2004 Posts: 5684

Further to this, the server is going down for a disk replacement at 11:30 tonight. It seems that only one disk is the source of the current issues as we're running a RAID1 arrangement it should just be a case of swapping out one disk and the RAID will do all the work copying data to the new disk.

Downtime, all going well, should be no longer than 1-2 hours.

Andrew

Client Support	Community	Server Status	Contact Us	Client Login
Email Hosting	Website Hosting	Reseller Hosting	VPS Hosting	Dedicated Servers