403 Errors

NetHosted Customer Joined: 07 Jul 2008 Posts: 6

I've had a look around but couldn't see this issue noted elsewhere, so hopefully it's just me...!

The website I admin has randomly started 403-ing when trying to complete the registration process. I tired to log into the CPanel today to see if I could work out what's going on, but I'm now getting a 403 on the login page for Cpanel ( https://85.13.238.130:2083/login/

). My site URL is www.nusection.com.

What should I do?!

Ta.

NetHosted Staff Joined: 24 Jun 2005 Posts: 266

Hi,

403 errors are generally caused by incorrect permissions being set, I haven't been able to see one myself from browsing around your site, could you please give me a direct link to a page that is causing a 403 so I can investigate further.

Regards,

Darryl

NetHosted Customer Joined: 07 Jul 2008 Posts: 6

If you attempt to register (link is http://www.nusection.com/component/option,com_comprofiler/task,registers)

instead of going to the registration complete page it throws up a 403.

However more importantly the CPanel login page is also 403ing. Link is https://85.13.238.130:2083/login/

NetHosted Staff Joined: 22 Mar 2004 Posts: 5625

Hi,

When I attempt to register I simply get a javascript popup telling me my session has expired. No 403 errors. The cPanel login link you supplied works for both Darryl and I.

Thanks,

Andrew

NetHosted Customer Joined: 07 Jul 2008 Posts: 6

How strange.

I'm still getting the 403 on the CPanel login, as is a colleague in Norwich (he works for a totally seperate company on a completly seperate network).

Any ideas? I'm currently using IE6 on a laptop, but can try different browsers/versions etc when I get back to my main PC later.

NetHosted Staff Joined: 22 Mar 2004 Posts: 5625

Hi,

Is the 403 after you login or simply when you try to visit the login page?

Andrew

NetHosted Customer Joined: 07 Jul 2008 Posts: 6

I get teh 403 instead of seeing the normal login page - so no log in attempt or any other user input.

NetHosted Staff Joined: 22 Mar 2004 Posts: 5625

Hi,

That is strange as that's not the behaviour exhibited here. Could this be due to the fact you're going via an SSL connection which uses a self-signed certificate? Perhaps you have IE setup to not allow connections to a server via SSL when the certificate is self-signed? Can you access the non-SSL cPanel link: http://85.13.238.130:2082/

?

Thanks,

Andrew

NetHosted Customer Joined: 07 Jul 2008 Posts: 6

I've just asked a couple of friends to try the link to teh CPanel log in, and they're both getting the following error, although they can still access the log-in screen if they cancel out of the error:

Secure Connection Failed

85.13.238.130:2083 uses an invalid security certificate.

The certificate is not trusted because it is self signed.
The certificate is only valid for jupiter.solardns.com.

(Error code: sec_error_untrusted_issuer)

NetHosted Customer Joined: 07 Jul 2008 Posts: 6

Posted: Mon Jul 07, 2008 2:08 pm Post subject:

On the https link I get the following under firefox:

Secure Connection Failed
85.13.238.130:2083 uses an invalid security certificate.

The certificate is not trusted because it is self signed.
The certificate is only valid for jupiter.solardns.com.

(Error code: sec_error_untrusted_issuer)

and under IE I get:

There is a problem with this website's security certificate.

The security certificate presented by this website was not issued by a trusted certificate authority.
The security certificate presented by this website was issued for a different website's address.

Security certificate problems may indicate an attempt to fool you or intercept any data you send to the server.

NetHosted Staff Joined: 22 Mar 2004 Posts: 5625

koswix: Glad to help!

MaddogBattie: Many thanks also, nice to see this confirmed

Andrew