| Darren |
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NetHosted Customer
Joined: 30 Jan 2005
Posts: 74
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 Posted: Wed Apr 27, 2005 1:10 pm Post subject: Billing problems...again |
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I got an email today saying i will be billed £25 even though i have downgraded my package to the £15 one. I don't think i have been refunded for paying £25 last month either unless im mistaken.
Darren |
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| NetHosted - Andrew |
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NetHosted Staff
Joined: 22 Mar 2004
Posts: 5684
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| Posted: Wed Apr 27, 2005 1:11 pm Post subject: |
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Was the email from us or WorldPay?
Andrew
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| Andrew Bassett
| Managing Director, NetHosted Ltd.
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| Darren |
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NetHosted Customer
Joined: 30 Jan 2005
Posts: 74
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| Posted: Wed Apr 27, 2005 1:14 pm Post subject: |
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| NetHosted - Andrew |
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NetHosted Staff
Joined: 22 Mar 2004
Posts: 5684
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| Posted: Wed Apr 27, 2005 1:20 pm Post subject: |
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I've removed the email, but ok I've fixed that issue. That was just our software not updated, at WorldPay you're scheduled to be billed £15 not £25.
We refunded you £5 on the 8th, remember it costs £5 to downgrade the package hence not refunding you £10. Your billing should be fine now, your next payment will be £15.
Andrew
_________________
| Andrew Bassett
| Managing Director, NetHosted Ltd.
| Resellers, take a look at overselling !
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| Darren |
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NetHosted Customer
Joined: 30 Jan 2005
Posts: 74
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| Posted: Wed Apr 27, 2005 1:22 pm Post subject: |
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Thank you for the quick response.
Darren |
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