Can't Access Jupiter or NetHosted

Posted: Fri May 02, 2008 7:39 am Post subject: Can't Access Jupiter or NetHosted

Hi,

I can't access Jupiter or NetHosted and have had to come via a Proxy to post this, however I can access everywhere else on the net just not Jupiter or NetHosted.

Have reboot router and cable modem

Traceroutes look ok

Posted: Fri May 02, 2008 8:26 am Post subject:

Hi,

Think it my ISP

NetHosted Staff Joined: 24 Jun 2005 Posts: 296

Hi,

Yes this seems to have been the case as we had no problems with the server!

Regards,

Darryl

NetHosted Customer Joined: 20 Nov 2006 Posts: 16

Garry - can I ask what ISP you are using? Virgin Media by any chance?

Kind regards,
Gary.

Posted: Fri May 02, 2008 9:33 am Post subject:

Hi,

Yer is Virgin Media/NTL

Posted: Fri May 02, 2008 12:13 pm Post subject:

Hi,

Everything seems back to normal now

NetHosted Customer Joined: 20 Nov 2006 Posts: 16

Thanks... I've spent the morning on this problem as I live in a predominantly cabled area, so many of my clients weren't able to access their sites.

This is what I found... it may help someone

Cableforum is a great place to go when you're having ISP problems - particularly VirginMedia. This

is the first thread I found, started today - it links onto a more detailed

thread from a couple of weeks ago.

A workaround for web browsing was to set your proxy to:

webcache.virginmedia.com (port 8080)

All sites then became accessible. However this didn't resolve the fact that emails still couldn't be retrieved, so I advised clients to use webmail for the duration of the problem.

It's a very annoying fault as it was clearly a VirginMedia issue but their (non-uk-based, 25p per minute!) first line support were having non of it. Sometimes I wish I could speak with a UK based techie who actually understood the problem and wasn't working from a standard prompt sheet.

Anyhow - hope this helps someone.

UPDATE - customer just contacted me to say emails now back to normal.

NetHosted Staff Joined: 24 Jun 2005 Posts: 296

Hi,

Thanks for the update, as I'm sure you can imagine this is very frustrating for us too, but unfortunately when the issues are out of our hands there isn't a great deal we can do!

Glad that Virgin have resolved this now though, hopefully they won't break anything again for a while

Regards,

Darryl

Posted: Fri May 02, 2008 12:30 pm Post subject:

Hi,

I was using that proxy as well in Firefox

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