| rich_b |
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NetHosted Customer
Joined: 15 Mar 2005
Posts: 98
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 Posted: Tue Feb 19, 2008 11:12 am Post subject: Downloading files through cPanel File Manager |
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| Is anyone else unable to download a file from their webspace (anywhere under /public_html) using File Manager? When I select a file and select download (either using the icon or the right-click menu) nothing happens apart from a quick window refresh. The Save As dialog never appears. Legacy File Manager works fine. Is this a bug in the new version of cPanel I wonder? |
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| NetHosted - Darryl |
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NetHosted Staff
Joined: 24 Jun 2005
Posts: 296
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| Posted: Tue Feb 19, 2008 11:25 am Post subject: |
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I've just had a look and I don't seem to be able to reproduce this error, tried in 2 different browsers from a reseller account and a standard client login, but both times files downloaded fine.
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| Darryl Taylor
| Technical Support & Sales Manager, NetHosted Ltd.
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| petethegeek |
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NetHosted Customer
Joined: 14 Feb 2005
Posts: 192
Location: Worcester
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| Posted: Tue Feb 19, 2008 3:51 pm Post subject: |
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Seems to work fine here downloading a text file from Neptune using a right click in both FF2 and IE7.
Regards,
Pete
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"I have made this letter long, only because I lacked the time to make it short." - Blaise Pascal 1657 |
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| rich_b |
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NetHosted Customer
Joined: 15 Mar 2005
Posts: 98
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| Posted: Tue Feb 19, 2008 5:50 pm Post subject: |
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Ok, I have news. It's only happening with certain files. It's not folder or file extension related. It seems to be file name related. I'll try and narrow this down further.
P.S. It's not cPanel Proxy related either. |
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| rich_b |
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NetHosted Customer
Joined: 15 Mar 2005
Posts: 98
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| Posted: Tue Feb 19, 2008 5:52 pm Post subject: |
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| Cracked it! The user had managed to upload files with two consecutive spaces in the file names. It doesn't like that. After a rename the non-downloadable files are now downloadable. |
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| NetHosted - Darryl |
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NetHosted Staff
Joined: 24 Jun 2005
Posts: 296
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| Posted: Tue Feb 19, 2008 5:52 pm Post subject: |
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Ah right
Will be interested to find out what's causing this!
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| Darryl Taylor
| Technical Support & Sales Manager, NetHosted Ltd.
| Resellers, take a look at overselling !
| Members, tell us what you think of NetHosted! |
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| NetHosted - Darryl |
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NetHosted Staff
Joined: 24 Jun 2005
Posts: 296
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| Posted: Tue Feb 19, 2008 5:54 pm Post subject: |
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Ah fair enough, sounds like it probably is a minor cPanel bug, going to have a go myself and see what happens 
_________________
| Darryl Taylor
| Technical Support & Sales Manager, NetHosted Ltd.
| Resellers, take a look at overselling !
| Members, tell us what you think of NetHosted! |
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