Email randomly not being recieved

NetHosted Customer Joined: 14 Apr 2005 Posts: 27

Hi,

seem to be having random problems with email on my account, iantomey.com. I've had a number of emails just not appear over the previous months, from all sorts of senders including flickr and large corporates. And they have not been turning up in the spam folder either.

Any ideas?

Ian

NetHosted Staff Joined: 22 Mar 2004 Posts: 5684

Ian,

Sometimes mail gets queued but if the server then takes more than 7 days to get to your queued mail it gets deleted. This however should be a very rare occurrence due to say a spammer taking hold and filling the mail queue with thousands of junk messages so I'm not sure it could account for what you describe. Is there any pattern to what mail goes missing (either who it is from or where it was too)?

Andrew

NetHosted Customer Joined: 14 Apr 2005 Posts: 27

nope, it all seems pretty random to me. I though of a filled mailbox, but surely everything would stop working at that point, no just loosing the odd mail?

NetHosted Staff Joined: 22 Mar 2004 Posts: 5684

If your account/mailbox is full mail gets queued yes. I guess if you were to then remove a file from your account and/or download a large mail some mail might get through only for your account to quickly fill up once again.

Andrew

NetHosted Customer Joined: 01 Mar 2005 Posts: 159

I also seem to have very slow mail (not had one all day) ive sent two test mails form differnt accounts and neitehr have come thru.

Also yesterday mail was very random would get some while other where hours behind...

Is there also a way i can quickly delete the contents of my spam folders? ive seen ive got close to 8000 spams sat in it :S

NetHosted Staff Joined: 22 Mar 2004 Posts: 5684

Phunky,

This could be the problem, the only mail I can see on the queue for your domain is to claire. That can't be delivered because her mailbox is full.

Andrew

NetHosted Customer Joined: 01 Mar 2005 Posts: 159

Hmmm ill go thru and delete some of her emails and some from mine...

Ive upped the email quote on my own account from 100mb to 300mb lets see if some come thru!

NetHosted Staff Joined: 22 Mar 2004 Posts: 5684

You might want to clear some of your spam box too! That's a lot of spam...

Andrew

NetHosted Customer Joined: 01 Mar 2005 Posts: 159

Yeh ive just cleared them both and the email for you reply came straight thru...

The main one for spam is the default address, but i swear i had it setup to not except anything but mark...phunky.co.uk and claire...phunky.co.uk

strange...

NetHosted Staff Joined: 22 Mar 2004 Posts: 5684

I've deleted the two email addresses from your above post, you already get enough spam methinks

I can confirm that only the above addresses will receive mail, all other address@phunky will get rejected.

Andrew

NetHosted Customer Joined: 01 Mar 2005 Posts: 159

haha

forgot this is public forum! thought it was restricted like the reseller one d'oh!

Yeah i seem to be getting mail coming thru now, didnt think i was hitting my mailbox limit :S but then i didnt know i had close to 8,000 spam!

NetHosted Customer Joined: 18 Aug 2006 Posts: 3

Sorry to bring back an old topic, but I seem to be having a similar problem with certain emails not arriving. Weirdly, it seems to be mostly order confirmation ones from shopping sites that aren't coming through, for example cd-wow.com, threadless.com and cookware.co.uk. Cookware have apparently sent a few emails about order status in the last couple days and I've not seen one of them!

Newsletter emails from the same companies seem to come through fine...

I've got spamassassin enabled and told to add "SPAM-" to the subject for spam mail, and I've also added a filter as follows:

NetHosted Staff Joined: 22 Mar 2004 Posts: 5684

Hi,

I took cdwow as the example here, all the logs we have show only newsletters and offer emails - and there are no errors reported there.

Can you give me an example of when you expected an email to arrive that didn't, what email address it was sent to on your account, who it was from and at what time and date you expected it to arrive.

Feel free to PM or send in a ticket to post this sensitive information.

Thanks,

Andrew

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