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palentix Reply with quote
 NetHosted Customer

 

 Joined: 28 Mar 2004
 Posts: 6
 
PostPosted: Mon Mar 29, 2004 2:35 am    Post subject: Help Desk
 
Perhaps at the Help Desk you could have a login option which would allow a user to see all of his/her help tickets instead of requiring people to keep track of the help ticket number. I've seen it done before and it works quite well. Maybe give it a shot?
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NetHosted - Andrew Reply with quote
 NetHosted Staff

 

 Joined: 22 Mar 2004
 Posts: 5625
 
PostPosted: Mon Mar 29, 2004 11:15 am    Post subject:
 
Hi,

You can go here: http://www.nethosted.co.uk/support/helpdesk/ticket.php?cmd=lost  and all the ticket ID numbers you've created will be sent to your email address.

I appreciate this isn't an ideal solution, but this software is developed by a third party so we are limited as to what we can do.

Hope this helps,

Andrew
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Silvano Reply with quote
 NetHosted Customer

 

 Joined: 07 Jan 2005
 Posts: 54
 Location: Italy
PostPosted: Wed Jan 19, 2005 10:47 pm    Post subject:
 
NetHosted - Andrew wrote:
You can go here: http://www.nethosted.co.uk/support/helpdesk/ticket.php?cmd=lost 


This page does not have a very good look.
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NetHosted - Andrew Reply with quote
 NetHosted Staff

 

 Joined: 22 Mar 2004
 Posts: 5625
 
PostPosted: Wed Jan 19, 2005 10:57 pm    Post subject:
 
Silvano wrote:
NetHosted - Andrew wrote:
You can go here: http://www.nethosted.co.uk/support/helpdesk/ticket.php?cmd=lost 


This page does not have a very good look.


Yep as our rewrite rule isn't perfect - I'll just fix that now. You wouldn't actually get to that page via our site anymore you'd get here instead: http://www.nethosted.co.uk/helpdesk/ticket.php?cmd=lost 

Andrew
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Silvano Reply with quote
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 Joined: 07 Jan 2005
 Posts: 54
 Location: Italy
PostPosted: Wed Jan 19, 2005 11:09 pm    Post subject:
 
Perfect! Wel done, Andrew.
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NetHosted - Andrew Reply with quote
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 Joined: 22 Mar 2004
 Posts: 5625
 
PostPosted: Wed Jan 19, 2005 11:10 pm    Post subject:
 
Silvano wrote:
Perfect! Wel done, Andrew.


Thanks for bringing it to my attention our .htaccess is crammed with pretty complicated mod_rewrite rules we don't always spot mistakes(!)

Andrew
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Silvano Reply with quote
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 Joined: 07 Jan 2005
 Posts: 54
 Location: Italy
PostPosted: Wed Jan 19, 2005 11:13 pm    Post subject:
 
You are welcome.

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