Help setting up POP mail

NetHosted Customer Joined: 29 Jun 2005 Posts: 5

Hi

My webmail is working fine but I'm having difficulties setting up POP mail. I haven't created any specific email accounts as I just want everything addressed to kimire.com to go to my main mailbox. I'm using the Mac Mail program as my email client and have set up the account with the username kimiree, mail server mail.kimire.com and my main password. Mail is not rejecting the password but when I send emails to anything at kimire.com, they show up in webmail but not in my Mail program.

Can you tell me what I've done wrong?

Thanks

Carolyn

NetHosted Staff Joined: 22 Mar 2004 Posts: 5684

Hi,

Do you have access to any logs from Mail? So we can see what error it is giving.

Thanks,

Andrew

NetHosted Customer Joined: 29 Jun 2005 Posts: 5

Hi Andrew

No, I can't see error logs for Mail. It doesn't come up with any error messages when I try to check the kimire account - it appears as if it is checking the account but not finding messages.

Carolyn

NetHosted Staff Joined: 24 Jun 2005 Posts: 302

I have just checked this account and the pop3 mail works fine so you must just have incorrect settings somewhere along the line.
It does sound as though your settings are correct though, but just to confirm:
login name: kimiree
password: same as cpanel
pop3 server: mail.kimire.com
smtp server: mail.kimire.com
and i have just used these settings to download your pop3 mail (left them on server of course) so they definitely work.

Darryl

NetHosted Customer Joined: 29 Jun 2005 Posts: 5

Thanks for your help Darryl. This is actually getting odder: I've tried sending a couple of test messages to myself and I can see them in webmail, but not in Mail. But some spam messages, sent to various different names @kimire.com have turned up in my junk mail folder in Mail!

No idea what's going on-hopefully I will work it out at some point.

Edit: forgot to say, I double-checked my settings and they are the ones you gave above.

NetHosted Staff Joined: 24 Jun 2005 Posts: 302

Sounds very odd. Just to let you know what I did, i logged into webmail, then pop3 to check that it would download all the messages that were in your webmail, which it did. I then sent a test mail, which showed up in webmail, then i checked the pop3 mail and it downloaded there too, so it seemed like it was working fine.

Darryl

NetHosted Customer Joined: 29 Jun 2005 Posts: 5

I restarted my computer this morning (it's a Mac so I rarely switch it off, just put it to sleep when I'm not using it). Inexplicably, Mail immediately started receiving all of my mail from the kimire.com domain - I have absolutely no idea why. But at least it's working now!

NetHosted Staff Joined: 24 Jun 2005 Posts: 302

Macs...

Darryl

NetHosted Staff Joined: 24 Jun 2005 Posts: 302

Macs...

Darryl

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