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Help... bandwidth exceeded!

  
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Caroline Reply with quote
 NetHosted Customer

 

 Joined: 11 Mar 2008
 Posts: 21
 
PostPosted: Sat Jul 26, 2008 12:15 am    Post subject: Help... bandwidth exceeded!
 
Ok, I haven't been paying attention. So there have been graphics files appearing in posts etc etc. And now we've exceeded our bandwidth for the month, with month still left over. I can't figure out how to buy some more and get us up and running again.

Thanks for any help...

Caroline
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NetHosted - Andrew Reply with quote
 NetHosted Staff

 

 Joined: 22 Mar 2004
 Posts: 5684
 
PostPosted: Sat Jul 26, 2008 8:39 am    Post subject:
 
Caroline,

To purchase more bandwidth simply login to your client area and follow the link to Order Account Addons.

Thanks,

Andrew
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Caroline Reply with quote
 NetHosted Customer

 

 Joined: 11 Mar 2008
 Posts: 21
 
PostPosted: Sat Jul 26, 2008 9:47 am    Post subject:
 
I'm looking and I'm looking, and I know my credit card expired... But I cannot find how to enter new credit card details.

Sorry for being so dense... Just got up. Brain not booted yet.

As there are more and more of us, and they're talking more and more, we may need a more permanent solution.. We paid for 2 years hosting of which there are about 19 months left. Is it possible to upgrade that whole 19 months to give us more bandwidth for all time?

Thanks for your Saturday morning response! Nethosted rule as always..

I'll carry on looking for the credit card bit..

Caroline
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NetHosted - Andrew Reply with quote
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 Joined: 22 Mar 2004
 Posts: 5684
 
PostPosted: Sat Jul 26, 2008 9:49 am    Post subject:
 
Caroline,

We can certainly invoice you for a fixed amount of extra bandwidth to cover the next 19 months. If you want to do this now, just let me know how much bandwidth you'd like to add to your account each month and I will change your outstanding invoice.

To update your card please go here:

https://secure.nethosted.co.uk/clients/worldpay 

Thanks,

Andrew
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| Andrew Bassett
| Managing Director, NetHosted Ltd.
| Resellers, take a look at overselling !
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Caroline Reply with quote
 NetHosted Customer

 

 Joined: 11 Mar 2008
 Posts: 21
 
PostPosted: Sat Jul 26, 2008 10:01 am    Post subject:
 
Ok, I've done that. Unfortunately I generated the invoice twice as I had another look for something that would let me update my card details. Still, that's only £2 so I'm not to bothered...

As to the bandwidth, it seems that if we add (say) 1gb per month, that's as much as paying (overall) for the next-up hosting package which presumably includes significantly more space? Even more so if I asked for 2gb a month. Can it only be done that way? Or is there a way to pay the overall difference and upgrade the package?

EDIT: Actually, ignore this for the time being.. You're a star for responding, but the truth is the immediate problem is resolved and I guess the site will be back up soon. Everything else can be sorted next week, so please ignore me and go and enjoy the beautiful weather!

Caroline

Last edited by Caroline on Sat Jul 26, 2008 10:20 am; edited 1 time in total
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Caroline Reply with quote
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 Joined: 11 Mar 2008
 Posts: 21
 
PostPosted: Sat Jul 26, 2008 10:04 am    Post subject:
 
ps How long til the site is up again?? Sorry, I know this is my fault for not keeping an eye on it. Thank you for your patience.

Caroline
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NetHosted - Andrew Reply with quote
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 Joined: 22 Mar 2004
 Posts: 5684
 
PostPosted: Sat Jul 26, 2008 10:21 am    Post subject:
 
Hi,

Your bandwidth has now been added.

You can certainly upgrade the package instead of buying additional bandwidth, the choice is yours! You can upgrade your package at any time via the Client Area.

Thanks,

Andrew
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| Managing Director, NetHosted Ltd.
| Resellers, take a look at overselling !
| Members, tell us what you think  of NetHosted!
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