Plutos email sick?

Posted: Wed Jul 02, 2008 1:40 pm Post subject: Plutos email sick?

Having problems connecting to pluto via POP3. HTTP is fine.

Seems to work occasionally but mainly times out.

NetHosted Staff Joined: 22 Mar 2004 Posts: 5625

Hi,

Plenty of people are connecting and downloading mail according to the log...

Andrew

Posted: Wed Jul 02, 2008 1:44 pm Post subject:

I:\>telnet mail.scitec.uk.com 110
Connecting To mail.scitec.uk.com...Could not open connection to the host, on port 110: Connect failed

Sending seems to be OK on port 26

NetHosted Staff Joined: 22 Mar 2004 Posts: 5625

telnet mail.scitec.uk.com 110
Trying 92.48.84.98...
Connected to scitec.uk.com.
Escape character is '^]'.
+OK Hello there.

Seems ok to me here. This seems like a local issue of some sort?

Thanks,

Andrew

Posted: Wed Jul 02, 2008 1:47 pm Post subject:

Looks like it......

Posted: Wed Jul 02, 2008 1:59 pm Post subject:

Hmmm....

telnet 92.48.84.98 110 fails (Pluto)
telnet mail.thebat.biz 110 works (Jupiter???)
telnet mail.eclipse.co.uk 110 works (old isp)
telnet mail.newnet.co.uk 110 works (new isp)
telnet mail.pudontour.co.uk 110 fails (Pluto)

Has our IP been blocked or something similar? (Our IP is xx.xx.86.225)

NetHosted Staff Joined: 22 Mar 2004 Posts: 5625

Your IP was placed in a temporary block by cPanel's ratelimiting tool. I believe a restart of exim should fix this block. Can you let me know if you can now connect.

Thanks,

Andrew

Posted: Wed Jul 02, 2008 2:03 pm Post subject:

Neighbours computer, with different ISP, works fine.

Posted: Wed Jul 02, 2008 2:09 pm Post subject:

Still can't connect here. We have three computers all accessing from the same IP. Total number of requests was 1.5 per minute though it is possible that multiple ones could come quicker. People can also repeatedly press send and receive which would increase this. I've dropped the automatic rate to 0.7 per minute which will hopefully help.

NetHosted Staff Joined: 22 Mar 2004 Posts: 5625

Hi,

I can't see why this is happening. Can you try resetting your router for me to rule this out.

Andrew

Posted: Wed Jul 02, 2008 2:19 pm Post subject:

Have already done that once (at third comment above). Will do so again.

Posted: Wed Jul 02, 2008 2:21 pm Post subject:

If one of our machines has caught a bug, it maybe that the malware is using the settings from outlook to send emails. Are you getting lots of hits from our IP? (The machines should be clean but you never know...)

NetHosted Staff Joined: 22 Mar 2004 Posts: 5625

Hi,

No we're not received a lot of emails from your IP. I honestly can't see a reason server side why this is happening.

Thanks,

Andrew

Posted: Wed Jul 02, 2008 2:43 pm Post subject:

It's all working again here now. Did you do anything clever or did it just sort itself out?

(Thanks for you help by the way

)

NetHosted Staff Joined: 22 Mar 2004 Posts: 5625