my webmail account can send email but not receive it.

NetHosted Customer Joined: 08 Sep 2007 Posts: 4

my domain name is registered with easily.co.uk.
it is hosted by nethosted.
i cannot recieve emails to my nethosted webmail account.
mxski33@mxski.com is my default address provided by nethosted, the mail is returned via easily, as below.
In theory i thought all mail now goes via nethosted. Do i have to enable or disable something in mail settings or in the mail forwarding feature that easily provides?
thanks

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

mxski33@mxski.com
SMTP error from remote mail server after RCPT TO:<mxski33@mxski.com>:
host rhea.easily.co.uk [212.53.64.82]: 550 this email address does not exist

------ This is a copy of the message, including all the headers. ------

Return-path: <pav@mxski.f9.co.uk>
Received: from [81.174.210.65]
by fhw-relay07.plus.net with esmtp (Exim) id 1ITxA8-0004uI-Ad
for mxski33@mxski.com; Sat, 08 Sep 2007 11:03:36 +0100
Mime-Version: 1.0 (Apple Message framework v609)
In-Reply-To: <51418.81.174.210.65.1189245726.squirrel@www.mxski.com>
References: <51418.81.174.210.65.1189245726.squirrel@www.mxski.com>
Content-Type: text/plain
Message-Id: <8231208C-5DF3-11DC-BABF-000A9599E290@mxski.f9.co.uk>
Content-Transfer-Encoding: 7bit
From: pav <pav@mxski.f9.co.uk>
Subject: Re: test from general mail box
Date: Sat, 8 Sep 2007 11:08:55 +0100
To: mxski33@mxski.com
X-Mailer: Apple Mail (2.609)

NetHosted Customer Joined: 16 Dec 2006 Posts: 67

Your name servers are Easily's. If you want to make full use of Nethosted you need to point to Nethosted name servers - the one to use would be in your welcome email.

Posted: Sat Sep 08, 2007 11:50 am Post subject:

Hi,

As ukwiz says your domain is not pointing to nethosted nameservers, so your if you haven't setup the domain name to use nethosted as your email server, it will not work.

The easiest way to fix it, it point your domain name to the nethosted nameservers, but you will need to see your welcome email or send Nethosted a support ticket asking what nameservers to use, if you do this make sure to include your domain name so support knows what server your domain name is on

NetHosted Staff Joined: 24 Jun 2005 Posts: 302

Thanks for the help guys

The nameservers you should be using for this domain are:

ns9.net-hosted.com and ns10.net-hosted.com

NetHosted Customer Joined: 08 Sep 2007 Posts: 4

i've changed the name servers as you suggested, and this is the response i am getting now, where do i go from here?

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

mxski33@mxski.com
SMTP error from remote mailer after RCPT TO:<mxski33@mxski.com>:
host ns9.net-hosted.com [85.13.238.130]: 550-"The recipient cannot be verified. Please check all recipients of this
550 message to verify they are valid."

------ This is a copy of the message, including all the headers. ------

Return-path: <pav@mxski.f9.co.uk>
Received: from [81.174.216.103] (helo=[81.174.216.103])
by ptb-relay02.plus.net with esmtp (Exim) id 1IU6y0-0000tC-Ny
for mxski33@mxski.com; Sat, 08 Sep 2007 21:31:45 +0100
Mime-Version: 1.0 (Apple Message framework v609)
Content-Transfer-Encoding: 7bit
Message-Id: <425D8991-5E4B-11DC-9E33-000A9599E290@mxski.f9.co.uk>
Content-Type: text/plain
To: mxski33@mxski.com
From: pav <pav@mxski.f9.co.uk>
Subject: test
Date: Sat, 8 Sep 2007 21:37:04 +0100
X-Mailer: Apple Mail (2.609)

Posted: Sat Sep 08, 2007 8:53 pm Post subject:

Hi,

Have you created mxski33 as an email address in cPanel ?
If not make it and try again

NetHosted Customer Joined: 08 Sep 2007 Posts: 4

mxski33@ is the webmail address given to me by nethosted. i have also created pav@mxski.com and this is the respose i get to it.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

pav@mxski.com
SMTP error from remote mailer after RCPT TO:<pav@mxski.com>:
host ns10.net-hosted.com [85.13.250.42]: 550-pih-relay04.plus.net [212.159.14.131] is currently not permitted to relay
550-through this server. Perhaps you have not logged into the pop/imap server
550-in the last 30 minutes or do not have SMTP Authentication turned on in your
550 email client.

------ This is a copy of the message, including all the headers. ------

Return-path: <pav@mxski.f9.co.uk>
Received: from [81.174.216.103] (helo=[81.174.216.103])
by pih-relay04.plus.net with esmtp (Exim) id 1IU7B5-0002fO-Bo
for pav@mxski.com; Sat, 08 Sep 2007 21:45:15 +0100
Mime-Version: 1.0 (Apple Message framework v609)
Content-Transfer-Encoding: 7bit
Message-Id: <25626ED5-5E4D-11DC-9E33-000A9599E290@mxski.f9.co.uk>
Content-Type: text/plain
To: pav@mxski.com
From: pav <pav@mxski.f9.co.uk>
Subject: test
Date: Sat, 8 Sep 2007 21:50:34 +0100
X-Mailer: Apple Mail (2.609)

Posted: Sat Sep 08, 2007 9:24 pm Post subject:

Hi,

I have just done another whois on your domain name (mxski.com) and it is still pointing to dns0.easily.co.uk and dns1.easily.co.uk

If you not sure how to change them try emailing easily support

NetHosted Customer Joined: 08 Sep 2007 Posts: 4

thanks. i changed the name servers this afternoon and easily does say the change may take up to 24 hrs. i'll try tomorrow.

NetHosted Staff Joined: 24 Jun 2005 Posts: 302

If you are still getting this error 24 hours after the change please let us know.

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