Pre Sales Enquiries

Posted: Fri Apr 13, 2007 7:49 pm Post subject: Pre Sales Enquiries

Hi, I have a couple of questions please. I am by no means an expert on this so please go easy on me.

1. In respect of the adslguide offer. I note the 'headline' features but what about all the other things like for example email, virus scanning etc are they all the same as those advertised on your other plans. If you see what I mean.

2. I wanted to try out your service (appreciate that I would need to subscribe and pay) and lets assume that I either subscribed to the £30/yr plan or adsl offer @ £45/yr. Now lets say that after a couple of months I wanted to cancel, would I receive a pro-rata refund for the outstanding unused period.

3. Lastly, is there any penalty / difficulty switching between plans.

4. I see that you accept paypal payment but presumably this can only be used for the yearly plans correct?

Many thanks

NetHosted Staff Joined: 22 Mar 2004 Posts: 5651

Hi,

Thanks for your interest in NetHosted!

1. Yes they are the same, you get all the benefits of a typical NetHosted plan included.

2. You would not. The reason for this is that we offer a 14 day money back guarantee to enable you to test the service after signing up.

3. If you upgrade there is no charge, however there is a £10 fee for downgrading plans.

4. PayPal can be used on our monthly or yearly contracts.

Hope that helps, let me know if you have any other questions.

Andrew

Posted: Fri Apr 13, 2007 8:44 pm Post subject:

Many thanks for your reply Andrew.

Need some further clarity please.

1. So the annual plans are full fee no refund. What about the monthly plans are they also annual plans paid monthly or is there a different notice period, if so what is it. Appreciate that you have a 14 day test period but I am pretty slow with these things and would need longer to assess.

2. May I please ask about the virus scanning. Is it limited to a number of email accounts or for all of them? and this for both POP3 and IMAP. My current provider limits AV to 5 email accounts only (although I have a total of 300 or so). Also as regards IMAP you have a tick next to it in the Features , equally how many email accounts is that for, and can I run IMAP emails on sub domains.

3. I have a queery relating to the following post

http://community.nethosted.co.uk/topic1614_0_asc_0.html

More specifically, if I joined I would want to point the hosting package to a domain name held at my own registrar. If I understand correctly (having clicked on your order button), the second page ie Domain Options requires a domain name. I think that your reply in the above post was:

"This is because 99% of our clients would want to transfer an existing domain or indeed register a new one."

So what would I need to do just get a hosting package only from Nethosted ie is there a special sign up page.

I hope that I have explained myself clearly.

Many thanks

NetHosted Staff Joined: 22 Mar 2004 Posts: 5651

Hi,

1. Both annual and monthly plans are both covered by the 14 day money back guarantee.

2. Virus scan is for all email accounts you create. Any email account you create can be POP3 or IMAP, there are no limits on which type you can create only on the number of mailboxes you are allowed to create.

3. You would still need to put down the domain name you are going to host with us, otherwise we can't set up our servers to allow this domain on our service. You'd choose the option on our order form:

"I have a domain and will update my nameservers."

Thanks,

Andrew

Posted: Sat Apr 14, 2007 11:48 am Post subject:

Many thanks again Andrew. I understand clearly that all your packages are covered by a 14 day money back guarantee.

http://shared.nethosted.co.uk/plans/

are your hosting plans. The basic plan costs £30 a year. The contract period is for the full term (ie 12 months) and there exist no part refunds for cancellation of service during the contract period ie if I cancel on this plan after 3 months no refund is issued for the outstanding 9 months. It is a 12 month contract.

Now lets look at the Plus plan. If the monthly payment option is selected this amounts to £5/mth. Now what if I took out this plan on a monthly payment basis and 3 months down the road I cancelled. Would I just incur fees equivalent to the 3 monthly payments ie £15. What I am driving at is the contract terms ie is the Plus plan (or any other plan paid for monthly) subject to a 30 day contract period or am I subscribing to a 12 month contract or 5 year contract. I hope that I have made myself understood.

I have tried locating your T&Cs but had no success do you not provide these.

Many thanks

NetHosted Staff Joined: 22 Mar 2004 Posts: 5651

Ah, I see what you are asking now. Our annual plans are an annual contract, however our monthly plans are monthly contracts so if you cancel after three months you would have incurred three months cost only.

Our TOS are here: http://tosaup.nethosted.co.uk/

Thanks,

Andrew

Posted: Sun Apr 15, 2007 7:11 pm Post subject:

You have been most kind Andrew. I have a final set of questions please in respect of payments.

1. As regards the monthly plans. I take it that irrespective of whether payment is made by way of Paypal or credit / debit card, a user signing up to this (monthly) payment option would create and bestow on Nethosted a 'continuous payment authority' over the Paypal or credit / debit card account, ie payment would be taken monthly by Nethosted from the designated account automatically, is this correct?

2. What about the yearly payment plans, would they also create a 'payment authority' similar to the monthly plans or would the yearly payment plan have to be renewed every year by the user, ie the customer would physically have to re-authorise payment either through Paypal or credit / debit card provider.

Many thanks

NetHosted Staff Joined: 22 Mar 2004 Posts: 5651

Hi,

1. Yes this is correct, payments will be taken monthly.

2. No need to re-authorise, these are setup in the same way as monthly payments. We will try to take payment when it is due after the initial year, letting you know if there are any issues.

Thanks,

Andrew

Posted: Sun Apr 15, 2007 8:26 pm Post subject:

I do have an issue with giving out 'continuous payment authority'. Reading in between the lines of your reply I am guessing that this is what would be happening. Of course, I fully appreciate that in respect of the monthly payment plans this would be the only way forwards for you.

However, what about the yearly payment plans either the Basic or the ADSLguide plan. Is there any other way to remit payment ie by way of a yearly Paypal or credit card payment authorised solely by the Paypal or credit card account holder and where no continuous payment authority would be given to Nethosted. Would this work, or is their some other mechansim that would be acceptable to you guys ie cheque, standing order??

I do hope that you can suggest a way.

Cheers

NetHosted Staff Joined: 22 Mar 2004 Posts: 5651

Hi,

Not ideally: we can't keep track of individual payments in this way. Our whole system is setup around subscription payments. You do get a warning 5 days before your payment is due so you are given time to send in a cancellation request if you are not wanting to renew the hosting for another year.

Please note that you are in full control of your subscription, as it is an agreement set up between you and us. At any time you can login to PayPal or WorldPay and cancel the subscription, if you do so we wont charge your card. However, we do need you to have an active subscription in order for your account to remain active. I am just letting you know that our system does not working in the sense that we store your credit card information and make the charge in that manner. It is done by agreements where we are never privy to your credit card information.

Hopefully with this new knowledge of the 5 day warning and the ability to cancel at any time you will be happy to enter into a yearly agreement. If not, then payment by standing order would be our preferred choice of the other options, however this would have to be an annual contract only arrangement.

Thanks,

Andrew

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