NetHosted Staff
Joined: 22 Mar 2004
Posts: 5651
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 Posted: Fri Apr 28, 2006 10:32 am Post subject: Re: Support Tickets |
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| norliss wrote: | 1/ Ability to be able to close them yourself.
2/ Ability to amend a post rather than adding another.
Not sure how crucial the first is, but the second would be handy I fancy. |
Thanks for your suggestions.
1) Yes indeed, that would be useful. v2 of the software had that but v3 so far hasn't got this feature.
2) Not so sure about this one, it could lead to staff missing points if people keep editing their tickets...
Andrew
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Last edited by NetHosted - Andrew on Fri Apr 28, 2006 10:39 am; edited 1 time in total |
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